Return Policy

Return Policy

We value your business!

Thank you for purchasing from Mountain Sports online. We hope you are pleased with your purchase and will shop with us again. Until you are satisfied that they are the correct size and fit, please only wear them indoors. We cannot refund or exchange worn footwear.

  • Brand new product (meaning in the condition in which you received the product) may be returned for a full refund or exchange within 30 days of you receiving it.
  • You must return your purchase WITH ORIGINAL PACKAGING. If you do not have the original outer mailing box, please use another protective mailing box. Please do not use the original packaging for the product to mail the package back to us. The package will become un-useable due to the labels that will be attached to it … and to the damage it will invariably receive in shipping.
  • Please include your Mountain Sports order number and/or delivery note. Any notes you wish to make can be hand written on either of these pages.
  • Please contact info@mountainsports.co.uk for details on how to return the products.
  • If you return your purchase for a refund the cost of your original purchase will be refunded. If you return your purchase for an exchange we will refund your original purchase price. Your new purchase will be charged to your credit card. Shipping charges will not be refunded.

If you have any questions or concerns please contact us at the email address shown below:

Sincerely,

Mountain Sports Online Department 0131 339 6516, info@mountainsports.co.uk

Mountain Sports does not ship orders to areas outside the UK and Ireland.